FQA

F.A.Q

1. Why do you say Wego Halong Cruise Deluxe?

In Halong Bay, there is no specific standard to rank how many stars on cruises levels. It is the way that everyone likes to rank by themselves.
Wego Halong Cruises offers new steel ship with full of safety equipment + limit of passenger with maximum 42 + nice staff, nice decoration + Shutle bus + Lunch Menu with traditional foods.

2. Do I need to reserve this cruises some days before departure date?

Yes, you need to book and pay in advance to secure your booking because this cruise only has limited 42 passengers/day.

3. Where can I book this cruise ship for my trip to Halong Bay?

You can book with our travel agents, online plattforms or directly with us by sending email to dosm@goasiatravel.com to get some discount (Early Bird or Last minute booking).

4. What do I need to take with me during the trip?

Most of services are included as you booked. Remember to take a towel with you in case you swim on Titop beach.

5. Do I need to take drink with me to the ship?

No, you do not need to do that. We has the bar on cruises selling you drinks such as beer, water, soft drink, wine…with reasonable price. Please see Food and Beverage.

6. What is the lunch menu aboard?

We offer  lunch menu with local fresh food, please see Food and Beverage

7. I am a vegetarian, do I have vegetarian food?

Yes, you have. Please please see Food and Beverage

8. What time do you pick me up and where to pick up?

We normally pick you up in hotels located in Hanoi Old Quarter from 8.15 am to 9.10 am. This is the group tour so we need to pick up many groups with rush hour traffic conditions so we cannot say exactly what time you will be picked up.

Please sit comfortably in the lobby or outside your hotel till our guide shows to get you.

9. Do we have tour guide on the shutle bus?

Yes, tour guide will pick you up and introduce you useful information about the trip and Vietnam in general.

10. Is Halong Bay crowded? can we go to less touristy route?

Halong Bay is the Wonder of the world so many people expect to visit it. It is always crowded all year round. We cannot avoid meeting people.

The route we go to is the longest and the most beautiful one. However, there are more and more people want to visit this route. Be ready for meeting a lot of tourists. That is the reason why you book Wego Halong Cruises for maximum 42 passengers.

11. Is Halong Bay raining or sunny?

We are not sure, please check the weather with the apps? If it rains, it does not rain for long because it ocean climate.

12. How is child policy?

Child is under 4 years old is FOC, child from 4 – 8 years old is charged 75% and they need to go with parent.

13. What is the Black out of date?

We arrange this trip all days of the year unless there are less than 10 people booking the trip.

14. What is the holiday surcharge?

We add surcharge of $ 10 USD/person on National Holiday as April 30; May 1; September 2; December 31, 2022; January 1, 2023 and from January 13 – 31, 2023 (Lunar New Year). This surcharge will be paid directly to Go Asia Travel.

15. I am a solo traveler, How much can I pay for the trip?

Yes, we are happy to get your booking, You just need to pay as 1 normal person ($61 USD) without any extra charge.

16. If I cancel the trip, how do you charge cancellation fee?

  • If you cancel 30 days before departure date, you will get full refund.
  • If you cancel from 15 to 29 days before departure date, you will be charged 30% of total booking value.
  • If you cancel from 7 – 28 days before departure date, you will be charged 50% of total booking value.
  • If you cancel from 3 – 6 days before departure date, you will be charged 75% of total booking value.
  • If you cancel 3 days prior departure date, No refund is made.

17. If I book this cruise and book another day trip of Go Asia Travel, do I get discount?

Yes, you will be discounted 15% for the next day trip organized by Go Asia Travel.

18. How much is it if I start the trip in Tuan Chau Island – Halong Bay?

You will pay $48 USD/person to start the trip in Tuan Chau Island.

19. Why I book different price from other passengers?

Because everyone booked the trip in different time and different sales channels. Wego Halong Cruise Company is not responsible for any price disparity during the trip. It depends on our agents’ promotion policy at different time.

Booking form